Platform UX Audit
We then carried out a UX audit on the entire application to identify areas where we could improve user experience and reduce pain points.
We began this process by creating flowcharts of all of the key user flows on the app. By doing this, we were able to identify high-level areas for improvement on these user flows, and to suggest potential ways of solving them.
Following this we dug down into the detail and scrutinised every screen and interaction, down to small changes in distribution and spacing of objects. While individually these elements of the UX are small, when added and compounded into the overall experience of an app, it can seriously effect a user's experience. This is why it is always important to explore even the smallest components.
We provided the client with a full report, with examples, explanations, and potential redesigns. In addition to this, working closely with their developers, we helped to prioritise these fixes and triage their development backlog.